- How do I watch Venice?
- I don’t have a Paypal account. Can I pay by a regular credit card?
- I’ve subscribed and gotten a confirmation email from Paypal, now what?
- I’ve subscribed but when I click WATCH VENICE, it sends me back to the subscription page. There is no history of my subscription.
- In the Premium Content player there is no option to watch in Full Screen.
- Will Venice have closed captions and subtitles for subscribers?
- I cannot access my user profile or V Community!
- I purchased items in the V Shop and have not received them or received a partial order.
Q: How do I watch Venice?
A: The premiere episode of VENICE is available free of charge on our home page. If you enjoy it and would like to subscribe to the whole season, please click the SUBSCRIBE tab in the menu bar and purchase a season subscription for $9.99!
Q: I don’t have a Paypal account. Can I pay by a regular credit card?
A: Yes. Just click the Paypal button and you will see the option to pay with a credit card.
Q: I’ve subscribed and gotten a confirmation email from Paypal, now what?
A: Click the WATCH VENICE tab in the menu bar. You should see your Premium Content!
Q: I’ve subscribed but when I click WATCH VENICE, it sends me back to the subscription page. There is no history of my subscription.
A: Paypal may have a delay in processing your payment. Please wait 24 hours as it will not create a subscription until the transaction goes through. If you still cannot access your Premium content, please send an email with your Venice UserID and Paypal receipt to subscriptions@venicetheseries.com. We will work to resolve your issue as soon as possible!
Q: In the Premium Content player there is no option to watch in Full Screen.
A: We are working out the kinks with our streaming provider. Full Screen mode and other options such as subtitles should be available soon.
Q: Will Venice have closed captions and subtitles for subscribers?
A: We are working on this feature. We will let you know when it is available.
Q: I cannot access my user profile or V Community!
A: We have taken down V Comm as we work to make it run more efficiently. It will be back up soon.
Q: I purchased items in the V Shop and have not received them or received a partial order.
A: Some of our custom V Shop items have been on back order. They will be shipped to you as soon as possible.
Thank you for your incredible support of VENICE. We will be updating this FAQ as we continue to scale the site to accommodate our growing audience!
